Curbside Pickup FAQ

What is curbside pickup service?

Curbside pickup is a service that the Attleboro Public Library is offering while the library building is closed to the public. Through this service, you may request library materials ahead of time to borrow and pick up at a scheduled time outside the library.

How do I let the library know the titles that I want to borrow?

  • You may place your own hold requests through the library catalog. This video shows you how.
  • If you need assistance, you may contact the library by:

What if I need assistance in selecting materials for my children?

If you are unsure of exact titles or need assistance in selecting materials for children, please call 508-222-7820 during library business hours. Youth Services librarians are available to help with book selection based on age group, reading level, and areas of interest. This service is also available for teens. Or you may send an email to attleborokids@sailsinc.org.

How many holds am I allowed to request at one time?

You may request up to 20 holds online per library card through the library catalog. However, if you need assistance with placing holds, a librarian can help you place up to 10 hold requests. Requests for items on Summer Reading lists will be limited to ensure fair access.

Can I use the curbside pickup service if I don’t have a library card?

You will need to have a library card before placing hold requests. You may fill out an online application for a temporary library card here or call 508-222-0157. Library staff will contact you with your library card information and hold requests may be placed at that time. You may pick up your permanent library card along with your requested library materials during your pickup appointment. You must bring current proof of address to receive your new card.

I have a temporary library card, may I use that to place holds?

Temporary library cards will eventually expire. Please contact the library at 508-222-0157 to request a permanent library card. You may pick up your library card when you pick up your materials. You must bring current proof of address to receive your card.

Am I able to place a hold request for items at other libraries?

Yes, you may place holds for items at other libraries within our SAILS network through our catalog, but those items will not be available for pickup until statewide delivery resumes and libraries are open. Only items that are currently on the shelves at the Attleboro Public Library are available for pickup prior to the resumption of statewide delivery. Watch this video to learn how to locate items on the shelf at the Attleboro Public Library.

When can I pick up the library items that are on hold for me?

After you place a hold request, a staff member will call you within 3 business days to schedule a pickup time.

Do I need to wear a mask or cloth face covering when picking up my items?

You are highly encouraged to wear face covering when picking up your items. Staff delivering the items to you will be wearing masks and can provide touchless drop-off in your vehicle.

What are the available pickup times?

There are week day, evening and Saturday pickup times available. A staff member will call you with available appointments.

What is the curbside pickup procedure?

When you arrive at the Library at your appointed time slot, park in one of the spots facing the library. Formerly 30 minute parking spaces, the new curbside pickup spaces are marked with signs. Staff will be at the doors watching for your vehicle and will come out with your bagged items. Please open or unlock your trunk or back doors and staff will place the bag inside. While we are delighted to see you again, we need to keep these encounters as brief as possible.

Where should I park for my curbside pickup appointment?

Park in what was formerly the 30 minute parking spaces, the ones closest to the door and marked with curbside pickup signs. If those spots are occupied, please park in a three hour library spot along the back fence until a pickup spot becomes available.

What if I won’t be arriving in a car?

There is a sign at the Library entrance for walkers. Please wait by this sign. Staff will hand deliver your items to you outside the building. Don’t forget your mask!

How do I change my pickup appointment?

Please call the library at 508-222-0157 between 8:30am and 4:30pm daily except Thursdays, when the hours are 12:30-8:30pm, and Sundays, when the library is closed. Appointments can be rescheduled based on availability.

I have library materials to return. Can I give them to the staff while picking up new library materials?

We are not accepting returns at this time. Due dates will continue to be extended as necessary. Overdue fines are not being charged until further notice.