Public computers

Envisionware is a software program which schedules your computer time and manages printing

FAQ’s 1/2013

How do I  get on a computer?  Computers are grouped by intended use -Internet or Word Processing.  You will select the group type you need and type in your library card barcode number and your PIN number. If all computers are busy, a receipt will print indicating next available  time and computer station number.

I  have a library card but I don’t have it with me.  Can you look up my number?  No.  The system is intended to be self-service, and staff involvement is then counter-productive.

What is my PIN number?  The last 4 digits of your  home phone number.

Can I use my ALT ID?  No, only barcode and PIN numbers will be accepted.

What is the time limit?  The time limit for Internet computers is 30 minutes.  The time limit for Word Processing is 2 hours.

Can I stay on if no one is waiting?  Up to (2) 15 minute extensions will be granted as time and usage permit.

Can I use the computer more than once a day?  Internet use is  2 sessions/day; Word processing use is unlimited.

Can I use up someone else’s time?  No.  Time limits are enforced  to provide equal and fair access.

Can I leave the computer for a minute without someone taking it?  Yes.  You will be able to “lock” the computer if you need to excuse yourself for a moment.

If I am running late, will I lose my time slot?  A 10 minute grace period is allowed, but you will  not get a full 30 minute session if you are late.

Will my valid SAILS library card work if I am not from Attleboro?  Yes.

I don’t have a library card in this network.  Can I  use a computer?  Yes. Massachusetts residents may apply for a library card after showing proof of address.  Out-of-state patrons must show a license.

Can I reserve time over the phone or remotely?  No, it is a self-serve in person system only.

How far in advance can I make a reservation? No advance reservations are allowed.

Does Envisionware track where I go on the Internet, or control which web sites I can go to?  Envisionware is used as a scheduling tool only.

How do I print?  Choose “Print”. ( Use “Print Preview” if you want to choose which pages will print.) Enter a job name on the blue pop up screen. For easier printing, use the same name for all print jobs.

Is there a charge for printing?  Yes,  printing is .20 per page for black and white.  Color printing is .40 per page. Scanning to a USB is .05/page.

Do I  pay for every  page I  print?  Yes.  In the “File” menu, use “Print Preview” to choose  the  pages that will print.

Where do I pay?  Coins (no pennies please!), $1, or $5 bills can be put into the coin box.  Pages will not print until money is paid.  Printing costs can not be added to your library account.

Can I download instead of printing?  Yes, you can download to a flash drive.  Results can also be e-mailed if you have an e-mail account with an online provider.